Who we are
About Edmund Ng
We build omnichannel AI chat automation for teams that live in inboxes and DMs. Growing businesses across Malaysia and the wider region deserve reliability, not brittle toy bots.
Our mission
We help customer-facing teams move from scattered manual replies to automated, digitized conversations—so intelligent chat workflows absorb much of the repetitive workload, free people for higher-value work, and lift sales outcomes and satisfaction.
Our vision
When inquiry handling, orders, notifications, and follow-ups run through a dependable automation layer, businesses gain room to grow. Edmund Ng exists to make that layer accessible—practical for Malaysian SMEs and robust enough for regional brands.
Our values
Everyone should be able to stand up a capable AI-assisted customer experience without becoming a developer first.
- Automate what repeats — guardrails first, speed second.
- Simple to use — visual flows and templates you can iterate quickly.
- Templates and patterns you can reuse across channels.
Leadership
Edmund Ng, CEO
Edmund Ng leads Edmund Ng with a product and engineering mindset shaped by years building large-scale, governed AI systems. He cares about automation that holds up in production: clear behavior, measurable outcomes, and tools operators can trust—not brittle demos.
That rigor carries into how Edmund Ng evolves—omnichannel builders, integrations, and LLM-ready workflows designed so marketing, sales, and support teams ship faster with fewer moving parts.
Zao Wang Zhe Sdn Bhd
Company registration no. 201501013753 (1139085-M)
No.23, Lorong Jasa Intan 4, Taman Jasa Intan, Alma14000 Bukit Mertajam, Penang, Malaysia